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Explore our insightful blog posts that delve deeper into the latest industry trends, best practices, and success stories. Gain valuable knowledge and stay informed about the ever-evolving landscape of digital transformation.

How can Intelligent Chatbots Make the Brand User Friendly?

Chatbots and Virtual Assistants are slowly making their way towards becoming the modern consumer’s first touchpoint towards interaction with a brand. From providers of information to reliable automation that assists consumers with their queries to become the front face of the company, Chatbots have evolved significantly over the years, making strides towards intelligence and self-governance.In addition to being automation capable of solving problems on a real-time basis, chatbots have also become an incredible tool in engaging and keeping a consumer interested in the brand. Unique chatbot experiences are sought and cherished by its users.There are a number of strategies that can be employed to significantly increase chatbot engagement. Two of the most common ways for going about this is to either create a sense of curiosity in the consumer or create touchpoints that surprise and delight the end-user. Both these ways significantly increase chatbot usage and often serve as the foundation on which other strategies are integrated. Here are a few other ways you can make your chatbots more interesting.Build Chatbots that learnA chatbot that is personalized to suit the needs of the user it is talking to is always preferred to a chatbot that seems distant. The trick here is to surprise and delight the consumers by allowing the chatbot to learn from its conversations and adopt a pattern that is more likable to the user. One of the best strategies you can adopt is measuring the retention rate of the chatbot. Since the chatbot learns, adapts, and reacts in certain ways to certain target groups, it is possible to analyze these chatbots with higher retention rates and obtain the factors that would allow you to create a unified and delightful experience for all your consumers.Remove MonotonyThe most common complaint that chatbots receive is about their repetitive and stale experience every time a consumer gets a chance to interact with them. Chatbots are expected to learn and improve to offer a more refined yet fresh experience every time the user comes in touch with them. A chatbot that is centered around ease and comfort with a pinch of fresh engagement can go a long way in removing the monotony that users often find themselves complaining about. Intermixing various interactive options such as gifs, emoticons, banter, and quips in between wait times, suggestions, or predictions of what the user might also like are strategic ways that can guarantee positive engagement. A chatbot’s flow of conversation must always inject a feeling of curiosity into the user’s minds and make them wonder what else said bot can do.Gamification of FunctionsGamification of your chatbot can be a powerful incentive if used in the right way. It also relies heavily on the purpose that your bot has been created to achieve and provide entertainment or information that might be of use to the consumer. If the main purpose of your chatbot is to provide information or instill habitual patterns to its users, then gamification might be an added bonus to go about it.Gamification can be as complex as a quiz based on the previous information to reap rewards such as virtual medals, certificates, or even gift coupons. They can be as simple as giving the user a celebratory GIF. Another good strategy would be the ‘claiming’ of daily rewards or the announcement of special, limited bonuses only available during a very short period of time. Other forms of gamification could include the display of a competitive scoring of friends, point-based level up, and a reward system. The goal here is to ultimately make the consumer keep coming back for more.EncouragementAnother brilliant strategy to increase engagement is to allow the chatbot to encourage the user’s to spend more time with it. This can be achieved through prompts and questions on the topic of conversation that would naturally pique the user’s curiosity. Chatbots that deliver seasonal, or daily content can end with a tease or short glimpse of the next day’s content to influence the return of the user or consumer. Chatbots can also suggest similar topics of conversation to the user to continue to engage them.HumanizationHumanizing the chatbot is one of the best ways to instill a sense of familiarity and trust with the users. A study by eMarketer revealed that respondents always preferred to communicate with a real person in a choice between a chatbot and the latter. Building a chatbot interface with human-like characteristics: name, display image would make the consumers feel like they are talking to a real person and would overall increase user engagement.Grab the User’s Attention with Push NotificationsA chatbot or virtual assistant can be a game-changing asset in building a user-friendly brand. But it can only be helpful if the visiting users notice and use it.Push Notifications, whether on mobile or desktop browsers will help grab the attention of users almost immediately. A popup hook accompanied by a notification sound may help redirect the user’s attention towards the chatbot and therefore prompt them into using it to help assist them better.

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Pioneering Agile Solutions for Business Success

In the current corporate team structure, web designers, developers, DevOps experts, and quality assurance professionals are highly interdependent on one another to build and release products in a timely manner. However, this dependency usually leads to slippage in delivering products on schedule, thereby resulting in increased expenses and man-hours. Additionally, with changing user behavior and requirements, many organizations today are searching for ways to gain insight into customer expectations beforehand and identify opportunities to align their services to the same. Helping organizations reinvent themselves by optimizing their business processes amid changing industry dynamics is the India-based firm, Nineleaps. The firm designs, strategizes, implements, builds, and operates high-quality agile solutions to improve the quality and responsiveness of software against fluctuating customer requirements.“We are agile practitioners who have developed a self-sustained team capable of delivering faster iterations and building end-to end agile solutions such that they improve the transparency and ownership among our customers,”begins Vivekanand Jha, co-founder of Nineleaps.Vivekanand Jha — COO of NineleapsNineleaps also functions as a product engineering company with a focus on open source technologies such as AngularJS, ReactJS, Java SpringBoot, Python, Hadoop, Hive, Kafka, Android, iOS, GoLang, and Scala.“Our aim is to solve customers’ engineering challenges using open source to develop a robust solution that we can take to the market fast and quickly iterate and change,”says Jha. In an endeavor to help enterprises reinvent their businesses, Nineleaps recently embraced extreme programming through DevOps and automation. Within extreme programming aspect, Nineleaps lays significantimpetus on software testing, which includes unit as well as integration testing. The company also follows an end to end automation testing strategy that helps it to save a considerable amount of time in checking redundant tasks while eliminating the possibility of errors that manual testing often fail to recognize.“The test-driven approach of our team relies on short development cycles where the customer requirements are turned into specific test cases, and the software is built to ensure that it passes those tests,”mentions Jha.The DevOps aspect of Nineleaps’ extreme programming combines different software development tools and practices that shorten the release cycles of new software. Following the DevOps practice, Nineleaps embraces continuous integration, a practice where developers merge their code changes in a central repository, and move over to continuous delivery, the subsequent practice where automated tests and builds are run to release the software. As software development gets more complex and it becomes crucial to monitor metrics and logs and observe application performance, Nineleaps leverages various DevOps tools available in the market to enable firms to capture, categorize, and analyze those metrics and logs, while generating alerts.“By using these DevOps tools, a single team can manage overall development and business operations processes such as integration with collaboration tools like chat applications, ticketing systems, and more,”explains Jha.Using its technology know-how, Nineleaps has helped many firms adapt to angile development process in multiple industry verticals. In an instance, a global telecommunications and services provider who has developed an integrated virtual healthcare system was seeking to improve access to healthcare providers and patients by upgrading its system. The client partnered with Nineleaps to establish an agile product management process. Nineleaps developed a solution that helped the client to accelerate product release, reduce bugs by 90 percent, and incorporate desired features frequently while maintaining a consistent level of product quality across every release cycle. Now planning a diverse growth, Nineleaps endeavors to expand its team and hire hundreds of Professionals adept in the agile methodology. Already having new offices in multiple locations, the firm is now planning on entering the US and further extending its market presence. 

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Simple Tips to beat Procrastination and Improve Productivity

‘Procrastination’ — I came across this word 10 years ago while reading one of Robin Sharma’s books. I immediately fished out my pocket dictionary to look up the meaning of this fancy word. And it read ‘the action of delaying or postponing something’. Let’s accept that we all, at some point of time, have fallen into the trap of procrastination and sometimes that phase seem to last forever. Before I go any further, let me clarify that we are not going to dig into reasons behind procrastination or why suddenly one feels disinterested in everything around them. We are rather going to focus on the big question — how to break the habit of procrastinating?Although if you ask your friends or family, you’ll be hit with a deluge of advice, with some of them even suggesting to seek help indicating that you could be depressed. While there is a link between procrastination and depression, it is not necessary that depression is what causes the habit of ‘putting it off for the other day’. Having said that, one can easily fall into the habit of procrastination and when that happens, deadlines start to close in eventually and panic begins to build leading to worries and stress.The best way to avoid getting into that situation is to begin by accepting that we are procrastinating. And in this post I have shared a few simple yet effective ways that helped me deal with procrastination and get out of this phase.#1 Please thyself — Beating yourself up is not the solution. Sure we are already delaying things. But trust the process of absolute ‘me’ time and indulge yourself. Movies, music, food, shopping, painting etc. Basically, do whatever that sails your boat. Dedicate a day to simply lift yourself up.#2 Take one day at a time — You want to take control, you need to start small. There is no need to rush, so do not overload yourself with work. Just start doing smaller chores and reward yourself once it is completed. Try and accomplish smaller tasks one at a time , like a Buddhist principle say make a small goal and finish that task and celebrate.#3 Make a to-do list — I cannot emphasize enough on the importance of a to-do list. For instance, I’ve hundreds of things in my head which I wish to do, but everything is scattered. List down all that needs attention either at work or in personal life and prioritize. That said, don’t go overboard and add too many unachievable tasks. This brings in order and visibility, making it seem a lot less overwhelming and easier to approach and complete.#4 Sweat it out — Hit the gym, get into yoga, or pick up a sport. Physical exercise releases endorphins (the happy hormone). Physical activity/exercise has immediate benefits. You not just look fit but feel more energetic. Exercising allows you to increase social contact, lifts your mood and helps you improve your overall state of mind.#5 Stay away from negativity — Surround yourself with positivity as much as possible. One way to do that is to stay away from negative or depressing conversation or from people with low esteem or who are prone to gossiping. Release all your judgements, instead motivate yourself and stay the course.#6 Vent it out — Confiding in trustworthy friends help. Share it with a friend or a family member who can comfort you and provide suggestion for the crisis you are dealing with. Talking your heart out can really help release tension and put things in perspective.While procrastination is common it can really put a spoke in our wheel and so it must me tackled immediately. While these tips may sound simple, if you follow them sincerely, they can truly help you make best use of your time and work smarter. Let us know how you liked the article and if any of these tips helped you. Leave a comment, we would love to hear from you.

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Planning Backwards for Project Success in Tight Deadlines

Planning is key to project success as they are time-sensitive, where each task and goal across stages have a deadline. However, despite careful planning and scheduling, sometimes we find ourselves in a situation where we need to rush implementation resulting in added cost and waste of man hours. Given the highly competitive and fast-paced business landscape, most of the times customers have pressing business needs, which leads to a very tight schedule and seemingly impossible deadline for the team. In such situations, based on my personal experiences, planning backwards has helped my team not just meet stringent deadlines but also ensure customer satisfaction. Here are a few fundamental aspects to consider while planning backwards.Understand the business context and the clients’ expectationsAs the name suggests you have to start from the end. In other words start by understanding the business context, requirement and client’s expectation on that planned delivery date. You may find that they might have committed a demo to certain stakeholders on that date or planned a major release where they want it to go smoothly as per stakeholders’ expectations.What we need to understand is the expectations and here are a set of questions that can help gather relevant information:· What are the major features they are planning to demonstrate?· What are the key areas they will be focusing on during the demo?· What are the problems they are trying to address with this solution?Get to know all the stakeholders involved in the project and their areas of responsibility. Identify the key decision-maker, build rapport, this not only helps gain support but also understand the business context and their expectations clearly. The key decision-maker can be a person who is going to demo the feature or the one leading the team from the client side. Whoever it is, key decision-makers are the ones who can give you the right insights required to align your schedule as per timeline and expectations.Make an exhaustive list of tasks and prioritizeThe subsequent step is to make a list of stories which are expected from the client. Have the complete list of stories with priority assigned against each story. For instance, you can arrange them in the sequence of priority by marking Priority ‘0’ on top and Priority ‘5’ at the bottom.This allows you to deprioritize some features as and when needed. For example, let’s a take a scenario where some applications will only have few targeted users who need login feature but Signup is not mandatory. Such requirements can be handled from the admin portal and self-signup can be done at a later point of time. Identify such stories or workarounds and deprioritize. This way you will have the bandwidth to accommodate more critical and pressing tasks and ensure timely delivery.Estimate timeline, set right expectation and highlighting uncertaintiesBefore you begin work, it is extremely important to discuss and estimate time for each feature in the same priority sequence. Match the effort required vs effort available and find out how much is the deficit. In case the deficit is high, discuss with the client and check if any feature/stories can be deprioritized or swapped with the other story which can cover your deficit. In simple terms make the client understand and negotiate accordingly.If the deficit is reasonable, then call out the story with the low priority as a stretched target that the team will try to complete within the said timeline and communicate it to the client. Needless to emphasize, always plan to kick start with the high priority feature or story.Apart from this, find out if there are any unknowns/uncertainties in the stories, call them out separately if any and communicate to the client while working on those unknowns as a spike and try and get them unblocked.Ensure everyone is onboard with the planLastly and most importantly, get sign-off from the final decision maker/s. It is a key aspect that should not be overlooked or missed. Sign-off ensures that everyone is on the same page and know exactly how the project is going to unfold.These are but some of the best practices that enabled us to successfully meet deadline across various projects, helping us meet clients’ expectations and in turn offer an outstanding experience. That said, I believe, managing a project successfully is an ever-learning process. So, it will be great to know about your experience or best practices that you follow/ed when you need to manage tight deadlines. Please share your views, recommendations or tips, we would love to hear from our readers.

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Thriving in the IT Job Market with Strategic Approaches

Every year we see thousands of students graduating as engineers. But is this a destination reached? No! Rather, it heralds a new beginning.According to a study conducted by an employment agency known as Aspiring Minds in 2016, 80% of engineering graduates who passed out the previous year were unemployable. When we juxtapose the number of students who pass out and how many of them get into core engineering and IT jobs, the result is negative.On a good note, Nineleaps is hiring!While trying to figure out the reasons for such a thought provoking situation, we get the answer as lack of quality education, infrastructure, faculty and following the same old parrot-fashion learning, among many other issues.Varun Aggarwal, the CTO of Aspiring Minds, was quoted saying, “Engineering has become the de-facto graduate degree for a large chunk of students today. However, along with improving the education standards, it is quintessential that we evolve our undergraduate programmes to make them more job-centric”.Let’s face the truth. This objective is long-term, and we cannot achieve it in a day. However, you can do your part to give that resume more visibility in the recruitment process, and remember, it is not always the grades which reflect in your mark sheets, but there is more to it.Understand The Fundamental Concepts:Try to understand the basics of a subject and also go into the depth of it so that you can be confident enough about it. No matter what question you face with regarding the same, you should be able to answer that. If you were inattentive in class or did not get an opportunity to absorb it, this is not the time to whine about it. Rather, take up the responsibility to teach yourself.How to do that? Refer to the video lectures on Coursera and Lynda to increase your knowledge base. Repenting is not an option, repairing is!Goals Imply Motivation:Often in interviews, one is asked about goals and vision or where you see us five years down the line.Why?Because this gives an insight into how you think.Therefore, rather than getting perplexed and fumble in interviews, one should be well prepared with the answer.Setting Us Apart:In the rat race, we need to have something which will set us apart from the crowd. The first thing which we need to go through in the short-listing process of an interview is the aptitude test. What the recruiters want is someone who can think quick and execute quicker. You need to make sure that you have a firm grip on problem-solving and you think with lightning speed when it comes to aptitude. You can start by visiting websites such as java t point, geeks for geeks, indiabix, freshers world, m4maths, campus gate.Directing Our Thoughts:It might so happen that you thoroughly know a particular subject, but when it comes to putting your knowledge into speech, you run out of words. This lack of communication skills can be a barrier because the interviewer would not be able to gauge the depth of your thoughts if you cannot speak your minds out. Therefore, one of the prerequisites to grab a job is to better your communication skills so that you can effortlessly drive home your point.Above & Beyond:There is no doubt that everyone who is applying for a job has the required educational qualification. At such an event, what makes your profile more visible in the eyes of the recruiters. Here is when extra curriculum activities come into play, and you thank the moment you decided to pursue your passion along with studies. It shows how you skillfully invest your time into various activities which will definitely strike the interviewer and the job might be YOURS!Wish you all the very best for your endeavors.

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Empowering Gender Equality in Tech Industry

Women are breaking grounds and proving themselves in fields which were once thought to be male dominated. However, this has not resulted in a positive shift in the issue of gender equality. Engineering and technology are among the few where this scenario is woefully prevalent. So, we look towards female leaders who broke stereotypes, shattered myths and cemented their position in the world of technology for advice and inspiration. Who else will be better to guide us on this topic?In this search for motivation, we came discovered a few words of wisdom from renowned women in technology. Their experience is valuable and when looked closely, we will know how they have made the difference.Sheryl Sandberg, COO, Facebook“A study in the last two years of people entering the workforce out of college showed that 57 percent of boys entering, or men, I guess, are negotiating their first salary, and only seven percent of women.“I wish I could go tell all the young women I work for, these fabulous women, Believe in yourself and negotiate for yourself. Own your own success.”Her words are really energizing and we all know that she is absolutely correct. For a person or an organization to believe in you, you need to believe in yourself first. We should never shy away from our capabilities, but rather work towards improving them.Susan Wojcicki, CEO, YouTube“Focus on working smart. Work smart, work hard, do a great job. But then go home. Being in it for the long term, and not burning out is more important than a short and fiery stint in technology.”She talks about a fine balance between professional and personal life. At no cost should we make our personal life suffer for our profession. When we are at work, we need to put in our 100%, but this should not come at the cost of our time towards personal pursuits and family.Wojcicki says, “Throughout my career, I’ve made it a point to try to be home every night with my family for dinner.”Her take on opportunities is, “Life doesn’t always present you with the perfect opportunity at the perfect time. Opportunities come when you least expect them, or when you’re not ready for them. Rarely are opportunities presented to you in the perfect way, in a nice little box with a yellow bow on top. … Opportunities, the good ones, they’re messy and confusing and hard to recognize. They’re risky. They challenge you.”Meg Whitman, CEO, HPMeg Whitman shared a piece of advice which she had received early in her career. These words, which came from Frank Wells, President of The Walt Disney Company, left a profound impact on her. She recalls his words as,“You need to speak up because you are just as smart as these guys, but if we don’t hear from you, we won’t know that. So, make yourself speak.”Since then she stood for herself, spoke her mind and is now the CEO of Hewlett-Packard Enterprise. She advises all of us to speak up so that the world knows ourcaliber.Ginni Rometty, CEO, IBM“You never let someone define who you are. Only you define who you are.”Such energy and motivation in just a few words!Rometty’s mother seems to have inspired her a lot. She recounts, “When my father left us, my mother went back to school immediately. She went to school in the day while we were at school and she worked at night. She worked very hard to never let someone define her as a victim or a failure.”On a note about taking the risk, she says, “I learned that growth and comfort never coexist. It’s the same for people, countries and companies. Ask yourself when you learn the most? I guarantee it’s when you felt at risk.”We need to learn how to take risks in life, if we want to grow. Being stuck in our comfort zone is toxic, turning us into mere shadows of what we are truly capable of.Amy Hood, CFO, MicrosoftAmy Hood said, “Someone asked me what the most successful quality I think I have is. I’m pretty gritty. You can work through most things and come out on the other side feeling like you’ve learned a good lesson and you’ll get better.”She continues saying, “You’re kind of a survivor … you kind of grit it out.”“Every step, every risk I took, built confidence.”Amy Hood concludes, stating that, “You fake it a little, have a few early wins, rely on your team, and then keep at it.”These words reflect experience and have motivated us into imbibing a culture that encourages women to take a stand, express their opinions fearlessly and stand toe to toe with their male counterparts.Here at Nineleaps, everyone believes that we are a team not because we work together but because we respect, trust and care for each other.

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Mastering JavaScript Error Handling

Errors are bound to occur in any program/ software. Browsers, javascript do a pretty good job in handling errors. Javascript creates an object for any error. This object essentially has a name and a message. The name represents the type of error (Javascript has six types of errors). The object message provides useful information about the error. Javascript lets us do the error handling using try, catch and finally blocks.Lets see a code snippet without try, finally block://Code Snippet:counter = counter + 1;testFunction();function testFunction() {console.log(“Function is executed”);}In the above code snippet, counter is not defined. Hence the first line of code will throw a reference error. The function “testFunction” is never called.In a real time project, this could be fatal as a single reference error will stop the execution of code and application may stop responding.Introducing try, finally block://Code Snippet:try {counter = counter + 1;} finally {testFunction();}function testFunction() {console.log(“Function is executed”);}In the above code snippet, counter is not defined. Hence the try block will throw a reference error. Irrespective of the output in the try block, the finally block will be executed.//Code Snippet:var counter = 2;try {counter = counter + 1;} finally {testFunction();}function testFunction() {console.log(“Function is executed”);}In the above code snippet, try block will not throw any error. As expected, the finally block will execute the code.Introducing catch block://Code Snippet:try {counter = counter + 1;} catch (exception) {console.log(exception.message);} finally {testFunction();}function testFunction() {console.log(“Function is executed”);}As mentioned earlier, Javascript provides an error object with name and message. This object can be passed as a param to the catch block. You can catch the error message, error name(type) from the exception object.//Code snippet:var counter = 2;try {counter = counter + 1;} catch (exception) {console.log(exception.message);} finally {testFunction();}function testFunction() {console.log(“Function is executed”);}In the above code snippet, try block will not throw any error and catch block will not have exception to throw. As expected, the finally block will execute the code.

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Seamless Integration of Xcode 9 with GitHub

At WWDC 2017’s talk of GitHub and the New Source Control Workflows in Xcode 9, new tools were announced for exploring the source control history of our projects, GitHub's integration with Xcode and how we can use the source control navigator to commit changes, pull & push the code to GitHub, see the entire commit history and information — all integrated right inside the Xcode. Sounds good?Let’s dive right with these five easy steps to explore how we can get the full advantage of GitHub within Xcode. If you do not have Xcode 9, download it here.1. Add a GitHub accountOpen Xcode -> Preferences -> Accounts and add an account by clicking the plus sign at the bottom. Now, click on the GitHub option and enter your GitHub's email and password.Congratulations, your GitHub account is added to your Xcode’s Source Control Accounts.2. Clone the repositoryOpen Xcode, from the menu, select Source Control -> Clone. A new window will appear that will list all the projects in your repository including the one you have starred. Select a project and click Done.3. Source control navigatorAfter you have cloned the project, select your project and press Command+2 to open the brand new Source Control Navigator. You can see the entire commit history of the project. Select a commit and open Inspector. It will display the branches which have your commit, the commit hash, date, author and the commit message. The best part — we can even filter our commits in the source editor on the basis of author, commit message, branch, etc.4. Basic GitHub operations (commit, push, pull & create a branch)Create a new branch by right-clicking the master branch from the navigator area -> New Branch from “master” and a new branch will be created. Commit the changes by selecting from the menu Source Control -> Commit.You will see a window is displayed. Add the “commit message” at the bottom and make sure the “Push to remote” button is checked at the bottom.In order to view the branch on GitHub, right-click on the newly created branch -> View on GitHub. You can see your branch automatically created on the GitHub.5. TagsTag a commit by right-clicking it -> Tag. Name the tag (like v1.0) and add a message.You will see the commit gets tagged with that version.You can try other operations like merging a branching, deleting a branch, discarding all the changes (like a git stash), checking the commits made for each file etc.This is completely a new feature that has been integrated by Apple in Xcode. Think about the time that will be saved which is otherwise consumed in writing the git related operations in your terminal.Note: It is highly recommended to try out these steps yourse

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Advantages of Workplace Diversity

What comes to your mind when you think of ‘workplace diversity’? If someone would ask us the same question, we would have a myriad of things flashing in our mind. We would either have a long list to share or fail to bring up an aspect. Hence, we will narrow down the scope of the question.What are the things that you consider when talking about diversity in office?The first aspect will most probably be the gender ratio. The next in line would likely be the race. However, diversity is not limited to these physical attributes which are visible to us. Diversity also rests in aspects such as thoughts, beliefs, ethnicity and many more things which we might not know about a person in the first instance.You must have often come across the phrase ‘unity in diversity’ and though it is hard to believe, there can be a lot of advantages of diversity, especially in a workplace. In general, we might think that people who have common grounds get along well and the work gets smooth. However, studies have shown that diversity in the workplace can increase productivity. According to research conducted by MIT economist Sara Ellison, “Having a more diverse set of employees means you have a more diverse set of skills,” which she says, “could result in an office that functions better.”Even though the advantages of a heterogeneous team are undoubtedly beneficial yet to make everyone comfortable with the others calls for the manager to act swift. We at Nineleaps have a diverse team and we see its impact reflect during brainstorming sessions or meetings. We see a variety of opinion coming from different people and that helps us get a holistic view of the matter.Inclusion being one of our core values, everyone respects and appreciates the differences in opinions before arriving at the conclusions.Even when talking about the geographical aspect, Nineleaps can claim to be a mini India. We may be different in many ways but being a part of Nineleaps family we think ‘We fail as one and we succeed as one.’

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